Shipping policy

Shipping Policy

For questions about shipping or your HaloHair order, contact info@gethalohair.com.

Processing & Delivery Times

The same estimated timeframes apply to all five countries we ship to:

Order processing: 1–3 days after payment is confirmed.
Shipping: 5–12 days after dispatch.
Total estimated delivery: 6–15 days from placing your order.

These timeframes are estimates and are not guaranteed. Carrier delays, customs processing, holidays, and high order volumes may affect delivery.

Available shipping destinations and any shipping charges are displayed at checkout before you complete your purchase.

Order Tracking

Once your order ships, you’ll receive a shipping confirmation email. If tracking is available for your shipment, the email will include tracking details. Please allow time for the carrier to update the tracking information.

Shipping Address Changes

Please ensure your shipping address is complete and accurate before placing your order.

If you need to correct your address, contact info@gethalohair.com as soon as possible with your order number and the updated address. Changes may not be possible once your order has been processed or shipped.

Delayed, Missing or Damaged Orders

If your order has not arrived within the estimated delivery timeframe, or tracking shows it as delivered but you have not received it, contact info@gethalohair.com with your order number so we can investigate.

If your order arrives damaged, please contact us with your order number and, if possible, photos of the item and packaging so we can help resolve the issue.

Returned or Undeliverable Packages

If your package is returned to us due to an incorrect address, unsuccessful delivery attempts, or failure to collect it, we’ll contact you to discuss the next steps. Any applicable reshipping charges will be explained before you agree to a new shipment.